Terms & Conditions

Notice 
Ranmore Wines is a trading name of Just Champagne Limited. 
The purchase of products from Just Champagne Limited is governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions. 
These terms and conditions do not affect your statutory rights as a consumer.
 
Availability 
Orders are subject to the availability of stocks. If your choice of product is not available we will contact you to offer the following options: 
Alternative product - if the product is less in value then a partial refund will be arranged - if the product is more in value then additional payment will be required. 
A delay until the product becomes available. 
A refund to the value of the missing product. 
Cancellation of the entire order and a full refund. 
If we cannot contact you we reserve the right to provide suitable alternative products at no extra charge. It is very important that you give us your correct contact details during the order process. 
Cancellation Rights 
Customers have the right to cancel their orders from time of order until the 14th day after the day of receipt of goods. During this period if you wish to cancel your order please call us to confirm cancellation. We will refund you within 30 days of cancellation. If the goods have been dispatched you should return them to us in good condition within 7 days of notice of cancellation. If you do not return the goods to us within the specified time we will arrange for collection, the cost of which will be deducted from your refund. 
Complaints 
In the unlikely event that you do wish to complain please contact our customer services team by email at info@ranmorewines.co.uk or call 01483 284584. We will try to resolve your complaint immediately. We aim to resolve all complaints to our customers’ satisfaction within five working days of the initial contact. 
Customer Service 
To contact us you have the following options: 
Email – info@ranmorewines.co.uk
Telephone - 01483 284584 
Mail – Ranmore Wines, Unit 17 Dunley Hill Court, Ranmore Common, Dorking, Surrey, England RH5 6SX 
Our office hours are 10am to 5.30pm Monday-Friday except for public holidays. We are closed on Saturdays and Sundays. Calls are charged at standard rates. We try to respond to all emails within 4 hours during office hours. 
Just Champagne Limited is registered in England at the address above; the company registration number is 3683945. Our VAT registration number is 771 9332 13. 
Data Protection 
Our policy is that we will not pass on any customer details we collect to any third party without your permission. 
Descriptions 
The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences. 
Jurisdiction 
This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England to which Just Champagne and the customer hereby submit. 
Legal Notice for the UK 
It is illegal for anyone under the age of 18 years to purchase alcoholic beverages in the UK. Just Champagne requires that all customers agree to supply proof of age on request. Orders are not accepted from persons under the age of 18 years old. By placing an order you are making a representation that you are at least 18 years old. 
Liability 
To the extent allowed by the law, Just Champagne Limited shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances: 
For losses that were not foreseeable to both parties when the contract was made 
For losses that were not caused by any breach on the part of Just Champagne or their suppliers 
For business losses and/or losses to non-consumers. 
Payment 
Payment is due before goods are dispatched unless a credit account has been authorised by Ranmore Wines in which case payment is due as per the terms shown on the invoice. Ranmore Wines reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from the major credit and debit cards. 
Prices 
Prices quoted are in United Kingdom pounds. Prices are subject to alteration by Ranmore Wines without prior notice. Price amendments will only be made prior to contract. Duty and taxes will be charged at the rates prevailing at the time of dispatch. 
Privacy Policy 
We are committed to protecting your privacy. For any privacy matters please contact info@ranmorewines.co.uk. All information given at the time of ordering to the point of payment is collected by Ranmore Wines. This information is collected lawfully and in accordance with the Data Protection Act 1998. The data is used to fulfill your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. To opt out of our marketing campaigns please email info@ranmorewines.co.uk. We do not pass your information to any third parties without your permission. Our payment provider collects your payment information. We do not send random marketing emails to personal email addresses(spam). 
Quality 
All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations. 
Risk 
Risk in the goods passes to the customer upon delivery. All goods should be examined for any obvious loss or damage at the time of delivery and the necessary evidence, including the goods, retained. Just Champagne accepts no liability for any loss through short delivery or damage to goods in transit unless the customer notifies us within a reasonable period after receipt of the goods. 
Security 
Our payment provider uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks. We subscribe to a global Certification Authority for secure data encryption.
Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer.
Title to Goods
Property and title in the goods shall remain with Ranmore Wines and shall not pass to the customer until such time as Ranmore Wines has received payment in full of all sums due on whatsoever account.